/* Pal Plus customer window. This stylesheet is loaded only by the widget. */
.support-widget-friendly{--sw-accent-text:#fff}
.support-widget-friendly [hidden]{display:none!important}
.support-widget-friendly .support-panel{position:fixed;top:auto;left:auto;right:auto;inset-inline-end:16px;bottom:16px;width:min(380px,calc(100vw - 32px));height:min(690px,calc(var(--sw-viewport-height,100dvh) - 32px))!important;max-height:calc(var(--sw-viewport-height,100dvh) - 32px);border:1px solid var(--sd-line);border-radius:26px!important;background:var(--sd-bg)!important;color:var(--sd-text)!important;box-shadow:0 20px 80px #0004;overflow:hidden;isolation:isolate}
.support-widget-friendly .support-panel:not([hidden]){display:flex!important;flex-direction:column}
.support-widget-friendly[data-support-position=left]{left:18px!important;right:auto!important;inset-inline-start:auto!important;inset-inline-end:auto!important}
.support-widget-friendly[data-support-position=right]{right:18px!important;left:auto!important;inset-inline-start:auto!important;inset-inline-end:auto!important}
.support-widget-friendly[data-support-position=left] .support-panel{left:16px;right:auto;inset-inline-end:auto}
.support-widget-friendly[data-support-position=right] .support-panel{right:16px;left:auto;inset-inline-end:auto}
.support-widget-friendly .support-panel *{box-sizing:border-box}
.support-widget-friendly .support-panel button,.support-widget-friendly .support-panel summary{font:inherit;cursor:pointer;-webkit-tap-highlight-color:transparent}
.support-widget-friendly .support-panel button:focus-visible,.support-widget-friendly .support-panel summary:focus-visible,.support-widget-friendly .support-panel textarea:focus-visible,.support-widget-friendly .support-panel input:focus-visible{outline:2px solid var(--sw-accent,var(--sd-blue));outline-offset:3px}
.support-widget-friendly .support-panel .support-chat-header{height:auto!important;min-height:126px;flex:none;display:flex!important;flex-direction:column;grid-template-columns:none!important;justify-content:flex-start!important;gap:12px!important;padding:10px 14px 16px;background:var(--sd-panel)!important;border:0;box-shadow:0 1px 0 var(--sd-line)}
.support-widget-friendly .support-panel .support-window-tools{display:flex;align-items:center;justify-content:space-between;width:100%;gap:8px;color:var(--sd-muted);font-size:11px}
.support-widget-friendly .support-window-tools>button,.support-widget-friendly .support-header-actions>button,.support-widget-friendly .support-menu>summary{display:grid;place-items:center;width:30px;height:30px;padding:0;border:0;background:transparent;color:var(--sd-muted);border-radius:9px;line-height:1;font-size:22px}
.support-widget-friendly .support-window-tools>button>span{font-size:30px;line-height:.7}
html[dir=rtl] .support-widget-friendly .support-window-tools>button>span{transform:rotate(180deg)}
.support-widget-friendly .support-panel .support-header-actions{display:flex;gap:2px;align-items:center}
.support-widget-friendly .support-menu{position:relative}
.support-widget-friendly .support-menu>summary{list-style:none;font-size:12px;letter-spacing:2px}
.support-widget-friendly .support-menu>summary::-webkit-details-marker{display:none}
.support-widget-friendly .support-menu>div{position:absolute;top:35px;inset-inline-end:0;z-index:4;min-width:170px;padding:6px;background:var(--sd-panel);border:1px solid var(--sd-line);border-radius:12px;box-shadow:0 8px 30px #0003}
.support-widget-friendly .support-menu button{background:transparent;border:0;color:var(--sd-text);font-size:12px;padding:9px;text-align:start}
.support-widget-friendly .support-panel .support-identity{display:flex;align-items:center;gap:10px;max-width:100%;padding:8px 18px 8px 8px;align-self:center;border:1px solid var(--sd-line);border-radius:50px;background:var(--sd-panel);box-shadow:0 5px 20px #00000008}
html[dir=rtl] .support-widget-friendly .support-identity{padding:8px 8px 8px 18px}
.support-widget-friendly .support-agent-avatar{width:46px;height:46px;flex:none;border-radius:15px;background:transparent}
.support-widget-friendly .support-agent-avatar img{width:46px;height:46px;filter:none}
.support-widget-friendly .support-agent-avatar>span{width:10px;height:10px;bottom:-1px;inset-inline-end:-1px;background:var(--sw-accent,var(--sd-blue));border:2px solid var(--sd-panel)}
.support-widget-friendly[data-support-state=waiting] .support-agent-avatar>span{background:var(--sd-orange)}
.support-widget-friendly[data-support-state=assigned] .support-agent-avatar>span{background:var(--sd-green)}
.support-widget-friendly[data-support-state=closed] .support-agent-avatar>span{background:var(--sd-muted)}
.support-widget-friendly .support-panel .support-chat-heading{display:flex;flex-direction:column;gap:1px;min-width:0;text-align:start}
.support-widget-friendly .support-chat-heading b{font-size:14px;color:var(--sd-text);overflow-wrap:anywhere}
.support-widget-friendly .support-chat-heading .support-chat-subtitle{font-size:10px;color:var(--sd-muted);line-height:1.5;white-space:normal}
.support-widget-friendly .support-chat-heading .support-status{font-size:9px;line-height:1.5;color:var(--sw-accent,var(--sd-blue));max-width:235px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.support-widget-friendly .support-content{display:flex;flex-direction:column;flex:1;min-height:0;overflow:hidden;background:var(--sd-bg)}
.support-widget-friendly .support-start{display:flex;flex-direction:column;flex:1;min-height:0;align-self:stretch;padding:18px 16px 14px;gap:18px;overflow-y:hidden;background:var(--sd-bg)!important;text-align:start}
.support-widget-friendly .support-welcome-card{flex:0 1 auto;min-height:0;overflow-y:auto;overscroll-behavior:contain;padding:24px 22px;border-radius:22px;border:1px solid var(--sd-line);background:var(--sd-panel);box-shadow:0 6px 20px #00000006}
.support-widget-friendly .support-wave{display:block;font-size:46px;line-height:1.2;margin-bottom:14px}
.support-widget-friendly .support-welcome-card h3{margin:0 0 9px;font-size:21px;letter-spacing:-.4px;color:var(--sd-text)}
.support-widget-friendly .support-welcome-card p{font-size:14px;line-height:1.9;color:var(--sd-muted);margin:0;white-space:pre-line;overflow-wrap:anywhere}
.support-widget-friendly .support-welcome-choices{display:grid;gap:8px;margin-top:20px}
.support-widget-friendly .support-welcome-choices button{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:11px 13px;border:1px solid var(--sd-line);border-radius:11px;background:var(--sd-panel);color:var(--sw-accent,var(--sd-blue));text-align:start;font-size:13px}
.support-widget-friendly .support-welcome-choices button:hover{border-color:var(--sw-accent,var(--sd-blue));background:var(--sd-raised)}
.support-widget-friendly .support-welcome-bottom{display:grid;gap:8px;margin-top:auto;text-align:center;flex-shrink:0}
.support-widget-friendly .support-welcome-bottom>span{font-size:11px;color:var(--sd-muted)}
.support-widget-friendly .support-start-button{display:flex;align-items:center;justify-content:space-between;width:100%;min-height:48px;border:0;border-radius:13px;padding:12px 16px;background:var(--sw-accent,var(--sd-blue))!important;color:var(--sw-accent-text)!important;font-size:14px;font-weight:700}
.support-widget-friendly .support-messages{flex:1;min-height:0;max-height:none;padding:18px 16px!important;gap:10px!important;background:var(--sd-bg)!important;overflow-y:auto;overflow-anchor:auto;overscroll-behavior:contain}
.support-widget-friendly .support-message{flex-shrink:0;max-width:90%!important;margin:0}
.support-widget-friendly .support-panel .support-message .support-bubble{padding:12px 14px!important;border-radius:17px!important;box-shadow:0 2px 8px #00000005;background:var(--sd-panel)!important;border:1px solid var(--sd-line)!important;color:var(--sd-text)!important}
.support-widget-friendly .support-panel .support-message.customer .support-bubble,.support-widget-friendly .support-panel .support-message.visitor .support-bubble,.support-widget-friendly .support-panel .support-message.dealer .support-bubble{background:var(--sd-blue-bg)!important;border-color:color-mix(in srgb,var(--sw-accent,var(--sd-blue)) 25%,var(--sd-line))!important}
.support-widget-friendly .support-panel .support-message p{font-size:14px!important;line-height:1.75;margin:4px 0!important;color:var(--sd-text)!important}
.support-widget-friendly .support-panel .support-message-head b{font-size:10px!important;color:var(--sd-muted)}
.support-widget-friendly .support-panel .support-message-time{font-size:9px!important;margin-top:5px!important;color:var(--sd-muted)}
.support-widget-friendly .support-panel .support-form{display:grid;grid-template-columns:34px minmax(0,1fr) 38px!important;flex-shrink:0;align-items:center;padding:12px!important;gap:7px!important;border-top:1px solid var(--sd-line);background:var(--sd-panel)!important}
.support-widget-friendly .support-panel .support-form textarea{height:44px!important;min-height:44px;max-height:100px!important;min-width:0;background:var(--sd-bg)!important;border:1px solid var(--sd-line)!important;border-radius:13px!important;color:var(--sd-text)!important;font-size:14px;padding:10px 12px!important}
.support-widget-friendly .support-panel .support-attach{background:transparent!important;border:0!important;color:var(--sd-muted)!important;font-size:23px}
.support-widget-friendly .support-panel .support-send{background:var(--sw-accent,var(--sd-blue))!important;color:var(--sw-accent-text)!important;width:38px!important;height:38px!important;border-radius:12px!important}
.support-widget-friendly .support-panel .support-file-preview{flex-shrink:0;max-height:100px;overflow:auto;background:var(--sd-panel)}
.support-widget-friendly .support-latest{position:absolute;bottom:calc(var(--sw-compose-height,68px) + 10px);inset-inline-end:16px;z-index:3;border:1px solid var(--sw-accent,var(--sd-blue));background:var(--sd-panel);color:var(--sw-accent,var(--sd-blue));border-radius:24px;box-shadow:0 3px 12px #0002;font-size:11px;padding:7px 12px}
.support-widget-friendly .support-panel .support-handoff-contact{flex:1;min-height:0;max-height:none;overflow-y:auto;overscroll-behavior:contain;background:var(--sd-panel);border:1px solid var(--sd-line);border-radius:20px;padding:20px;margin:0 12px 12px;box-shadow:0 6px 18px #00000006}
.support-widget-friendly .support-contact-needed .support-messages{flex:0 1 95px;min-height:60px;padding:10px 14px!important}
.support-widget-friendly .support-contact-eyebrow{display:block;color:var(--sw-accent,var(--sd-blue));font-size:10px;font-weight:700;margin-bottom:7px}
.support-widget-friendly .support-panel .support-handoff-contact h3{font-size:18px;line-height:1.6;margin:0 0 7px;color:var(--sd-text)}
.support-widget-friendly .support-panel .support-handoff-contact>p{font-size:12px;line-height:1.8;margin-bottom:18px;color:var(--sd-muted)}
.support-widget-friendly [data-support-handoff-form]{display:grid;gap:15px}
.support-widget-friendly [data-support-handoff-form]>label:not(.support-handoff-consent){display:grid;gap:6px}
.support-widget-friendly [data-support-handoff-form] label>span{font-size:12px;font-weight:600;color:var(--sd-text)}
.support-widget-friendly [data-support-handoff-form] label em{font-style:normal;color:var(--sd-red);margin-inline-start:2px}
.support-widget-friendly [data-support-handoff-form] label>span>small{font-size:10px;font-weight:400;color:var(--sd-muted);margin-inline-start:6px}
.support-widget-friendly [data-support-handoff-form] input:not([type=checkbox]),.support-widget-friendly [data-support-handoff-form] textarea{width:100%;min-width:0;min-height:43px;padding:10px 12px;border:1px solid var(--sd-line);border-color:var(--sd-line)!important;border-radius:10px;background:var(--sd-bg)!important;color:var(--sd-text)!important;font:inherit;font-size:14px;box-shadow:none;line-height:1.6}
.support-widget-friendly [data-support-handoff-form] textarea{resize:vertical;min-height:76px;max-height:140px}
.support-widget-friendly [data-support-handoff-form] [aria-invalid=true]{border-color:var(--sd-red)!important}
.support-widget-friendly [data-support-handoff-form] .support-field-error{font-size:11px;color:var(--sd-red);line-height:1.6}
.support-widget-friendly .support-handoff-help{font-size:10px;line-height:1.7;color:var(--sd-muted);margin-top:-10px}
.support-widget-friendly [data-support-handoff-form] .support-handoff-consent{padding:11px;gap:9px;border-radius:11px;background:var(--sd-bg);border:1px solid var(--sd-line)}
.support-widget-friendly [data-support-handoff-form] .support-handoff-consent span{font-size:10px!important;line-height:1.8;font-weight:400;color:var(--sd-muted)}
.support-widget-friendly [data-support-handoff-form]>button{position:sticky;bottom:0;display:flex;align-items:center;justify-content:space-between;gap:10px;width:100%;min-height:46px;padding:11px 13px;border:0;border-radius:12px;background:var(--sw-accent,var(--sd-blue));color:var(--sw-accent-text);font-size:13px;font-weight:700;box-shadow:0 -6px 0 var(--sd-panel)}
.support-widget-friendly .support-wait-queue,.support-widget-friendly .support-wait-expired,.support-widget-friendly .support-handoff-actions{flex-shrink:0;margin:0 12px 10px;border-radius:13px;padding:11px 13px;border:1px solid var(--sd-line);font-size:12px}
@media(max-width:620px){
 .support-widget-friendly .support-panel{top:calc(var(--sw-viewport-top,0px) + 8px);bottom:auto;left:8px!important;right:8px!important;inset-inline-end:auto;width:calc(100vw - 16px);height:calc(var(--sw-viewport-height,100dvh) - 16px)!important;max-height:calc(var(--sw-viewport-height,100dvh) - 16px);border-radius:22px!important}
 .support-widget-friendly .support-panel .support-chat-header{min-height:113px;gap:7px!important;padding:7px 12px 12px}
 .support-widget-friendly .support-start{padding:14px 12px 12px}
 .support-widget-friendly .support-welcome-card{padding:22px 20px}
 .support-widget-friendly .support-panel .support-form textarea,.support-widget-friendly [data-support-handoff-form] input:not([type=checkbox]),.support-widget-friendly [data-support-handoff-form] textarea{font-size:16px}
 .support-widget-friendly .support-panel .support-handoff-contact{padding:18px;margin-inline:10px}
 .support-widget-friendly .support-contact-needed .support-messages{flex-basis:80px;min-height:44px}
}
@media(max-height:550px){.support-widget-friendly .support-panel .support-chat-header{min-height:86px;gap:3px!important;padding:4px 10px 8px}.support-widget-friendly .support-identity{padding-block:4px!important}.support-widget-friendly .support-agent-avatar,.support-widget-friendly .support-agent-avatar img{width:32px;height:32px}.support-widget-friendly .support-chat-heading .support-chat-subtitle{display:none}.support-widget-friendly .support-window-tools>button,.support-widget-friendly .support-header-actions>button,.support-widget-friendly .support-menu>summary{height:24px}}

/* Owner controls and the inert, local appearance preview. */
.support-widget-settings .sw-settings-heading{display:flex;justify-content:space-between;gap:16px;align-items:center;margin-bottom:20px}
.support-widget-settings .sw-settings-heading h2{font-size:22px;margin:0 0 5px}.support-widget-settings .sw-settings-heading p{font-size:12px;color:var(--muted);margin:0}.support-widget-settings .sw-settings-heading>a{color:var(--accent);font-size:12px}
.support-widget-settings .sw-settings-grid{display:grid;grid-template-columns:minmax(0,1fr) 370px;gap:24px;align-items:start}
.support-widget-settings .sw-settings-form{display:grid;gap:18px}.support-widget-settings fieldset{min-width:0;padding:20px;background:var(--surface);border:1px solid var(--line);border-radius:15px;display:grid;gap:15px}.support-widget-settings legend{font-size:14px;font-weight:700;padding:0 7px}
.support-widget-settings .sw-setting-field{display:grid;gap:6px;font-size:12px;color:var(--text)}.support-widget-settings .sw-setting-field input,.support-widget-settings .sw-setting-field textarea,.support-widget-settings .sw-setting-field select{min-width:0;width:100%;border:1px solid var(--line);border-radius:9px;background:var(--surface-2);color:var(--text);padding:10px;font:inherit;font-size:13px}.support-widget-settings .sw-setting-field small{font-size:10px;color:var(--muted)}
.support-widget-settings .sw-appearance-fields{display:grid;grid-template-columns:1fr 1fr;gap:15px}.support-widget-settings .sw-greeting-toggle{display:flex;align-items:center;gap:9px;font-size:12px;line-height:1.8}.support-widget-settings .sw-settings-save{display:grid;gap:10px}.support-widget-settings .sw-settings-save>span{font-size:11px;color:var(--muted)}.support-widget-settings .sw-settings-save button{border:0;border-radius:10px;padding:12px 18px;background:var(--accent);color:#fff;font-weight:700}
.support-widget-settings .sw-live-preview{position:sticky;top:100px;min-width:0}.support-widget-settings .sw-preview-heading{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:13px}.support-widget-settings .sw-preview-heading>div:first-child{display:grid;gap:2px}.support-widget-settings .sw-preview-heading b{font-size:13px}.support-widget-settings .sw-preview-heading small{font-size:10px;color:var(--muted)}.support-widget-settings .sw-preview-heading button{border:1px solid var(--line);background:var(--surface);color:var(--muted);border-radius:7px;padding:5px 7px;font-size:10px}.support-widget-settings .sw-preview-heading button[aria-pressed=true]{border-color:var(--accent);color:var(--accent)}
.support-widget-settings .support-widget-preview{position:static!important;inset:auto!important;width:100%;margin:0;z-index:auto}.support-widget-settings .support-widget-preview .support-panel{position:relative!important;inset:auto!important;width:100%!important;height:650px!important;max-height:none;border-radius:25px!important}.support-widget-settings .support-widget-preview button:disabled{cursor:default;opacity:1}.support-widget-settings .support-widget-preview[data-support-position=left]{border-inline-start:3px solid var(--accent);padding-inline-start:5px}.support-widget-settings .support-widget-preview[data-support-position=right]{border-inline-end:3px solid var(--accent);padding-inline-end:5px}
@media(max-width:1050px){.support-widget-settings .sw-settings-grid{grid-template-columns:minmax(0,1fr) 330px;gap:16px}}
@media(max-width:800px){.support-widget-settings .sw-settings-grid{grid-template-columns:minmax(0,1fr)}.support-widget-settings .sw-live-preview{position:static;max-width:380px;width:100%;margin-inline:auto;grid-row:1}.support-widget-settings .sw-settings-heading{align-items:flex-start}.support-widget-settings fieldset{padding:16px}.support-widget-settings .sw-setting-field input,.support-widget-settings .sw-setting-field textarea,.support-widget-settings .sw-setting-field select{font-size:16px}}

/* Contact capture is one conversation flow, with one shared scroll surface. */
.support-widget-friendly .support-panel.support-contact-needed .support-content{display:block;overflow-x:hidden;overflow-y:auto;overscroll-behavior:contain}
.support-widget-friendly .support-panel.support-contact-needed .support-messages{flex:none;min-height:0;max-height:none;overflow-x:visible;overflow-y:visible}
.support-widget-friendly .support-panel.support-contact-needed .support-messages>.support-message:not(:last-child){display:none}
.support-widget-friendly .support-panel.support-contact-needed .support-messages .support-message p{display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
.support-widget-friendly .support-panel.support-contact-needed .support-handoff-contact{flex:none;max-height:none;overflow-x:visible;overflow-y:visible}
.support-widget-friendly .support-panel.support-contact-needed [data-support-handoff-form]>button{position:static;box-shadow:none}
.support-widget-friendly .support-panel.support-contact-needed .support-latest{display:none!important}